Terms & Conditions

If you accept an order or obtain a quote from us, we make a legally binding agreement without further reference to you. You must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you do not agree to the terms and conditions of business below, you should not use our services. We have the right to modify our terms and conditions of business at any time.

Application

These terms and conditions will apply to the purchase of the goods by you (the customer or you). We are Parallel Print, a company registered in England and Wales under number 16312298 whose registered office is at 20 - 22 Wenlock Road, London, N1 7GU with the email address hello@parallelprint.co.uk (the supplier or us or we).

These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions. By ordering any of the services, you agree to be bound by these terms and conditions. You can only purchase the goods from the website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.

Contract means the legally-binding agreement between you and us for the supply of the goods.

Delivery location means the supplier's premises or other location where the goods are to be supplied, as set out in the order.

Durable medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.

Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order.

Order means the customer's order for the goods from the supplier as submitted following the step by step process set out on the website.

Privacy policy means the terms which set out how we will deal with confidential and personal information received from you via the website.

Website means our website www.parallelprint.co.uk on which the goods are advertised.

Goods

The description of the goods is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.

In the case of any goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All goods which appear on the website are subject to availability.

We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

We retain and use all information strictly under the privacy policy.

We may contact you by using e-mail or other electronic communication methods.

Basis of Sale

The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

A contract will be formed for the sale of goods ordered only when you receive an email from us confirming the order (order confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (i.e. the order confirmation). You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.

Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.

No variation of the contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.

We intend that these terms and conditions apply only to a contract entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

Once your payment has been received, we will send you a visual proof for you to check carefully and approve before we continue to print. Once your visual proof has been approved, we start processing the order immediately and although we try and accommodate further changes or cancellations, we can't guarantee that we will complete them and you may be liable for the full order price. The visual proof is the final process in your order and contains all the detailed customisation and garment details, it is vital that you review this properly. After confirmation changes may not be possible, and any mistakes will be your responsibility. We do not go ahead with a visual until it has been confirmed in writing by yourself.

If you fail to approve your visual mock up in time, and due to your delay in approval of the visual your deadline can't be met, your cancelation rights will be limited as we will have incurred time and charges up to this stage that may not be refundable. We will always do our best to please our customers, but you accept up to 25% cancellation charges.

Please note, we order blank clothing, garments and products from wholesaler distributors, and then customise these items with printing and embroidery for our clients. All sizes and colours shown online on the catalogues are not under our control, and we cannot be held accountable for colour variations from on screen colours to real product colours, nor can we be held responsible for sizing issues. We do our very best with our quality control to manage these problems with rarely occur. We highly recommend ordering samples to ensure these size and colour problems are not encountered. Please also note that, if a specific colour or size is not available, with orders, if we have not got the time to contact you, we may swap the garment or product for an alternative in a similar colour and style and size, in order to fulfil your order. By accepting our terms and conditions, you understand, agree and accept any change we make in the fulfilment of your order, with no rights of refund.

Price and Payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.

Prices and charges do not include VAT at the time of the order.

You must pay by submitting your credit or debit card details with your order and we can take payment immediately or otherwise before delivery of the goods.

We accept payment by bank transfer and most major credit and debit cards. We can offer credit account subject to a credit check. Please get in touch with a member of staff to discuss your options for this.

We can, depending on the company credit score, offer credit accounts with up to 30 day payment terms. When this is approved, we will advise on the payment terms. If the payment is late, we will add a 3% surcharge to the order after 3 days. If this is still not paid, we will add 7% to the order after 7 days. If there is no payment after 2 weeks, we will hand the invoice over to a debt collection agency to process this.

Delivery

We will deliver the goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event.

• In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
  • we have refused to deliver the goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contract was made that delivery on time was essential; or
  • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.

If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without also cancelling or rejecting the order for the rest of them.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree we may deliver the goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.

The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonably practicable, examine the goods before accepting them

Delivery Globally

We can deliver globally for any clients that request this. More than likely there will be customs charges when the package arrives in the destination country. The client would liable for paying these and it would not be liable for Parallel Print to pay these customs fees. If you refuse to pay for the fees and the package is returned to us, you will be liable for repaying for delivery. We cannot offer a refund if you decide to reject the customs fees.

Deliveries during busy periods of adverse weather conditions

At periods of seasonal high demand, or during adverse weather conditions, delivery deadlines may be missed or delayed. We will organise and ship your goods in accordance with your delivery deadline. The items will be despatched using a 3rd party courier and we will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, Parallel Print will not be responsible for refund of any form. We will attempt to recover costs and expenses from our 3rd party delivery companies, but cannot guarantee any delivery or refund in these instances.

Parallel Print will not be liable for any loss or expenses sustained arising from any delay or failure in the delivery of the goods. We recommend you take out your own insurance to protect your goods.

Parallel Print will send out your order using a 3rd party courier company in accordance with your delivery deadline and will be able to provide documentary evidence for this. If the delivery is not achieved for whatever 3rd party reason, Parallel Print will take no responsibility for loss or damage or delay to your order and Parallel Print will not be responsible for refund of any form. We will attempt to recover costs and expenses from the 3rd party delivery companies but cannot guarantee any delivery or refund in these instances. At time of receipt, you must check the packaging immediately. By accepting delivery you are confirming the packaging and delivery is in perfect order.

Risk and Title

Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.

You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, returns and cancellation

You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

• This is a distance contract (as defined below) which has the cancellation rights (cancellation rights) set out below. These cancellation rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
  • foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
  • goods that are made to your specifications or are clearly personalised;
  • goods which are liable to deteriorate or expire rapidly.
• Also, the cancellation rights for a contract cease to be available in the following circumstances:
  • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Complaints

We take complaints with the utmost severity. If you wish to make a complaint or request a reprint or refund, please complete the contact us form immediately and provide us with your order reference number, email address and the reason for your complaint.

You must also attach photos to help us further understand your complaint so we're then able to take the necessary actions.

Parallel Print must be notified of any issues within 2 days of receiving the order up to a maximum of 14 days from delivery of the goods.

Please note that refunds will only be considered after we have been given every opportunity to rectify any issues with the order.

We initially aim to offer a reprint or replacement if possible.

In the event of finding a fault with the product or printing, simply inform us of the problem within 12 hours of delivery by email or telephone we will advise you of the correct way of returning the order.

Depending on the fault and issue with the order, we may request for you to ship the order back to us using a trackable service so as to avoid any further issues or we may send a courier to collect it.

Please note our returns/refunds/reprint policy only extends up to a maximum of 30 days from delivery of the goods. Any complaints outside of 30 days will not be accepted.

Any stock that has been with us for 2 months or longer will automatically be assumed as not needed and will be destroyed or sent to a local charity depending on the condition of the garment.

As part of this, you agreed that there is a tolerance for the quantity delivered of up 5% under the total quantity ordered. We will always aim to deliver these exact quantity but there may be an issue within the production process in which a garment might be damaged or lost.

You agreed that there is a tolerance of 5% for spoilage with clothing and merchandising. We will always aim to deliver these exact quantity but there may be an issue within the production process in which the product might be damaged.

Conformity

We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.

• Upon delivery, the goods will:
  • be of satisfactory quality;
  • be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
  • conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

Successors and our sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

• In the event of any failure by a party because of something beyond its reasonable control:
  • the party will advise the other party as soon as reasonably practicable; and
  • the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These terms and conditions should be read alongside, and are in addition to our policies.

• For the purposes of these terms and conditions:
  • 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
  • 'GDPR' means the General Data Protection Regulation (EU) 2016/679.
  • 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we process in providing goods to you.

• Where you supply Personal Data to us so we can provide goods to you, and we process that Personal Data in the course of providing the goods to you, we will comply with our obligations imposed by the Data Protection Laws:
  • before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
  • we will only Process Personal Data for the purposes identified;
  • we will respect your rights in relation to your Personal Data; and
  • we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: hello@parallelprint.co.uk

Excluding liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the supplier's other legal obligations. Subject to this, the supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the contract was made, or (ii) loss (e.g. loss of profit) to the customer's business, trade, craft or profession which would not be suffered by a consumer – because the supplier believes the customer is not buying the goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

The contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us within 24 hours of your order bring delivered.